Frequently Asked Questions
Frequently Asked Questions
Are you a registered company?
Yes we are a Legally registered company Based in South Africa.
Registration Details as follow:
Company Name : Zakvest Technology and Business Holding Pty Ltd
Trading Name : Superstep
Registration Number: 2018/061212/07
Business type: Online retailer
Location : We are Based In Johannesburg
What is Superstep?
Superstep is a company that specializes in selling high-quality Shoes and apparel.
How can I contact Superstep?
You can contact us by phone, email, or through our website's contact form.
Our phone number : 0615321825 or 0615470320 (Both number can be whatsapp)
Email Address : info@superstep.co.za
Do you offer free shipping?
Yes, we offer free shipping on all orders within South Africa with order amounts Above R2000.
What courier do you use?
We use Aramex Couriers, Courier Guy and DSV to ship our watches around South Africa
What is your return policy?
We offer a 7-day return policy for all of our products. If you're not satisfied with your purchase, you can return it for a full refund or exchange. Please refer to our Full return Policy on website.
What guarantee do we have that we will receive our watch once we have paid?
Superstep has signed up with Paystack which is one of South Africa’s premium Secure eCommerce payment platform, accepting major credit & debit cards, secure EFT payments and Bitcoin. Paystack not only protects the seller from fraud but it also offers payment protection to customers making a purchase. Therefore if your watch doesn’t arrive you are welcome to lodge a dispute with Paystack who in turn will handle the refund. Watch City reputation is on the line and we wouldn’t risk losing our operating license with Paystack. It’s a two way protection to the seller and the buyer, giving peace of mind that your watch will arrive safely.
Do you have access to our payment information and how secure is our information after we make payment using credit or debit cards?
No we do not have ANY access to any of your payment credentials as this is outsourced to our third party payment platforms Paystack has the highest security level and is “PCI-DSS Level 1 Compliant” meaning that your information is EXTREMELY safe.
What is your typical delivery time for a Shoes?
Your shipment will take approximately 3-5 business days. We always try to deliver our Shoes and apparel on time and have a 97% satisfaction rate. Outer laying areas unfortunately takes an extra day or two once shipped. Unfortunately shipping is not always controlled by us and is out of our hands and we can expect delays such as customs or busy peak periods such as Christmas Holiday Season. We also have an overnight delivery option available at R50 extra
Can you take me through the process and timelines?
Sure! Once a payment is made to Superstep, we will need the payment to clear in our account.
Once payment is confirmed, our team will prepare your order for shipping immediately.
Do you offer discounts?
Yes, we offer discounts on three or more items purchased at once.